Horrible experience had my 3000.00 rings in there way to many times for missing diamonds. And every time they take my rings I have to wait 6-8 weeks without my wedding rings. The last straw was a week and a half before my wedding date and I was missing 7 diamonds. They werent gna do anything for me. I got hot. They decided to give me the ring in the case which happened to be a size 5. Not common. Needless to say that ring is now being sent out as we speak for a large missing diamond. They told me two weeks. It's been 3 still no rings. I am not happy and I don't want anyone else to have to go through what I've gone through. Buyer beware. And sadly they are still selling this ring 3 years later even w all the problem.
Typical - they are nice when they want to sell something and when it's damaged its a big "screw the customer". Takes them over a month to fix a ring, then they lose it, forget to call, and have zero remorse and zero attempt to keep a customer or make things better. By the way, their "in-store sales" are just pressure to sell it. Go to the website and the sale price is the normal price. And during holidays, its cheaper online.
The associates and manager were so kind and patient with me after the ring my husband bought me online bent (he didn’t buy any warranty so they really didn’t have to be). I am a customer for life.
Don't buy rings here, they won't size them for you even the first time and they only carry one size, unless of course you buy their useless warranty
Zales is a US Jewelry Store based in Jensen Beach, Florida. Zales is located at 3218 NW Treasure Coast Dr, Jensen Beach, FL 34957, USA.
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